Privia Health Is Now Hiring a Work-From-Home Customer Experience Specialist

You’ve got stellar customer service skills.

Multitasking is second nature.

If you were a superhero, your name would be The Problem Solver.

And to top it all off, you love the idea of earning a paycheck from the comfort of your own home.

Sound like you? Then you’ve come to the right place.

Physician practice management company Privia Health is hiring a remote customer experience specialist.

In this customer service job, you’ll assist Privia Health’s customers with any questions about billing, the patient portal and other requests like help with claim resolution.

This is a full-time, work-from-home gig that requires a commitment to working eight-hour shifts, between 8 a.m. and 6 p.m.

Remote Customer Experience Specialist at Privia Health

Pay: Not specified

Responsibilities include:

  • Guiding customers through the patient portal
  • Providing tech support to customers
  • Monitoring and resolving any requests from patients
  • Producing reports for managers

Applicants for this position must have:

  • A high school diploma
  • Excellent verbal and written communication skills
  • Ability to work independently while maintaining accuracy and timeliness
  • Experience using Microsoft Office software
  • Availability to work an eight-hour shift, between 8 a.m. and 6 p.m.
  • High-speed internet access
  • A quiet, designated home workspace
  • Ability to comply with all HIPAA rules and regulations

Nice to have:

  • Previous experience with healthcare billing and claim resolution
  • Experience in a call center customer service environment

 

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LAPD Appoints First African-American Female to Deputy Chief

The Los Angeles Police Department announced a historic move Thursday after promoting the first African-American female to deputy chief.

Regina Scott, a New Jersey native who once served in the United States Army, was appointed to the rank of deputy chief after 31 years with the department.

With her promotion comes the responsibility of taking command of LAPD’s Central Bureau, which oversees six police stations and is home to 900,000 residents over 65 square miles, according to a police news release.

I am both honored and humbled by this historic promotion,” Scott said in the news release. “This promotion is more than just me, it is for those who paved the road before me, and those who dare to dream big.

Scott joined LAPD in 1987 and has worked in various positions on several assignments for different police bureaus, the department said.

Scott was also the first African-American female in LAPD history to achieve the rank of commander when she was promoted in 2011.

In her role as commanding officer of the Information Technology Bureau, she was tasked with developing the department’s automated computer systems.

“Regina embodies the spirit of the Los Angeles Police Department with a balance of determination, excellence and heart,” LAPD Chief Michel Moore said in the release. “In her new role as Deputy Chief, she will undoubtedly continue that quality work with an emphasis on building bridges, creating healthy communities and fighting crime.”

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Artist Frank Kelley, Jr. to be Showcased at Bentley Atlanta 2018 Taste Of The World Reception

You’re seeing a few powerful abstract pieces from Artist Frank Kelley Jr. These pieces, along with others, will be showcased at the upcoming Bentley Atlanta‘s 2018 Taste Of The World Reception, Saturday, November 10th
 
Taking his inspiration from Southern American landscapes and subject matter, Frank Kelley, Jr.’s work inspires, brings grace and highlights individuals of importance in American history, as well as those powerful, iconic images of our communities. Kelly has also mastered Abstract Expressionism and has created pieces that tell a visual, spontaneous and emotional story.
 
His unforgettable works of art can be found in the homes of well-known collectors, entertainers, museums, corporations, political figures and private collections across the world. His works have also been included in galleries in New York, Pennsylvania, South Carolina, Florida, Detroit, Switzerland and more.
 

Weingart Center of Downtown Names Warren Loui as Chairman

The Weingart Center, a downtown-based social service agency for the homeless with plans to build the largest supportive housing project in Los Angeles, has named Warren Loui as chairman of the board.

Loui, a partner at the global law firm Winston & Strawn based in Chicago, has served on the Weingart Center board since 2008. His appointment to chairman from his previous position as vice chair was announced July 10.

“Homelessness is a prevalent and critical issue both in Los Angeles and throughout California,” Loui, who lives and works in Los Angeles, said in a statement. “I am proud to work with an organization that has committed itself to help so many individuals overcome serious barriers.”

Loui, a partner at Winston & Strawn since 2010, focuses his practice on securitization, lending and emerging companies. He is an adjunct professor at USC Law School and co-owner of Cardinal Rule Wines.

In addition to the Weingart Center, he serves on the Executive Advisory Council of Asian Americans Advancing Justice.

The Weingart Center, a nonprofit agency on Skid Row, provides housing and support services for more than 27,000 homeless residents.

Last year, it won approval to build a $138 million, 278-unit permanent supportive housing development at 554 S. San Pedro St. The 18-story homeless housing tower, the largest of its kind in Los Angeles County, is expected to open in 2020.

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Los Angeles Kicks Off 2018 Youth Jobs Program

Los Angeles Mayor Eric Garcetti launched a nearly $6 million youth employment program expected to match tens of thousands of young people with summer and year-round jobs.

The HIRE LA’s Youth program began July 9 to provide job opportunities youths between the ages of 14 and 24. They have until July 31 to apply for jobs in industries that range from entertainment to financial services.

“An open door to a job is life-changing for any young person, especially those who’ve faced economic and social challenges,” Garcetti said in a statement. “HIRE LA’s Youth offers local teens and young adults the chance to earn a paycheck and meet industry leaders, which is an investment in both their lives and our city’s future.”

The Hire LA’s Youth program, begun in 2015, was made possible by $5.8 million in funds from the city’s general fund and by Measure H, a quarter-cent sales tax increase approved by county voters in 2017 to combat homelessness.

The city program found jobs for 17,000 young people last year, and is on track to hire 20,000 in 2020.

Other jobs programs have also kicked in to help young Angelenos, including an Evolve Entertainment Fund to help women, minorities and needy residents find jobs in the film, television and music industries, and an L.A. Tech Talent Pipeline to recruit a new generation of tech talent. For information, go to hirelayouth.com. Interested businesses can call 213-744-7333.

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Anonymous donor gives $20 million to Children’s Hospital Los Angeles

Children’s Hospital on Tuesday announced a $20 million gift from an anonymous donor to renovate its emergency department.

The gift — one of the largest donations in the hospital’s history — will fund a larger waiting room, 11 additional patient bays, new equipment and specialized staffing to the Maurice Marciano Family Foundation Emergency Department and Trauma Center, the county’s largest and busiest emergency department for children, CHLA officials said.

The emergency center handles nearly 90,000 pediatric patient visits annually.

“We are filled with gratitude by the generosity of this transformative gift,” said CHLA President and CEO Paul S. Viviano. “The emergency department at CHLA serves one of the largest and most diverse pediatric populations in the nation, and we believe that every child should have access to quality pediatric experts and expertise.”

The emergency department was opened in 2011 as part of the Marion and John E. Anderson Pavilion, and was designed to handle 65,000 patient visits per year. Nearly half of the hospital’s inpatients are admitted through the emergency room, so increasing capacity is critical to saving lives.

“With the new space and technology, the department will increase its capacity to deliver safe, innovative care, improve workflow and reduce wait times for patients, while also training the next generation of pediatric emergency medicine specialists,” said Dr. Alan Nager, CHLA’s director of emergency and transport medicine.

Another change will be the creation of a dedicated “child life” team, whose members are trained and certified to prepare and soothe young patients during difficult emergency procedures, guide clinicians on child-friendly care techniques and better communicate with anxious family members.

“CHLA’s emergency department is a beacon of hope for thousands of families in some of their most vulnerable moments,” Nager said. “In 2016, CHLA launched an ambitious initiative to improve the ED patient experience by improving the speed of treatment while delivering the safest, highest-quality medical care. We saw immediate success with measurable results. Now, thanks to this momentous gift, we will be able to invest in capital, equipment and personnel to better support this improved model.”

Construction is set to start later this year. Administrators say the work will be done in phases to accommodate normal emergency department operations.

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